Beyond connecting
About our Client
We are currently looking for action-oriented, motivated individuals who have an obsession with customer satisfaction to join our Lodging Support Services Contact Centre team. In this position, you will focus on providing inbound and outbound support to guest and hotel partners.

You will be dedicated and compassionate when dealing suppliers and travellers, and will work closely and professionally with other departments to ensure the best resolution. You will be versatile in managing multiple software programs, prompt and accurate in your responses to email and phone communications and provide a simple, rapid, competent support experience.

About the Role
To handle inbound calls pertaining to hotel reservation and travel product information, after sales assistance via email and other enquiries.
To exceed customers' expectation in terms of customer service & accurate information.
To be able to provide information related to travel and tours for customers' convenient traveling.
Requirements
Fresh graduates are welcomed to apply, training will be provided.
Required language(s): Cantonese & Mandarin & English (fluent spoken English will be an added advantage).
Minimum 1 year of working experience in the service industry will be an added advantage for this position.
Applicant must be willing to work on rotational shifts (where applicable).
Perks
5 working days in a week. 

Work from home rotational basis.

Equipment Provided.

EPF & SOCSO. 

Sick leave & Annual leave. 

Quarterly staff recognition and appreciation. 

Great career progression. 

Internal job program (IJP)

.
Other Facilities
Rest & relax area (pool & foosball table, etc.)
Gym and shower facilities. 

Monthly fun and exciting staff activities. (Pool, football & bowling competition, treasure hunt, etc).

We hire from across the globe so there is an opportunity to interact with people from difficult cultures and ethnicity ( Europe, Asia Pacific, etc).
Hiring process (Online only)
Online Assessment 

Initial Interview 

Final Interview